Below are some answers to commonly-asked questions:

I don’t have dial tone on my phone

1. Unplug, from all phone jacks, everything you have plugged in these phone jacks, including phones, faxes, computers, alarm systems, answering machines etc.
2. Choose a regular phone to test the line and plug it in to any jack.
3. If you do not get dial tone try another jack and/or another phone.

I have a question about my voice mail

• Please refer to the basic link or enhanced/business link voice mail instructions on this web site.

I don’t have Internet service

1. Unplug the modem from the power outlet and the phone line, unplug/shut off the router (if applicable) and unplug the computer; wait half a minute.
2. Plug the modem into a power outlet and phone line and look to see if the modem indicator light is on solid. This means you have a connection to the Internet.
3. Plug in router (if applicable).
4. Plug in computer.

My email is not working

• Contact the Help Desk (available 24 hours a day, 7 days a week) at 519-839-6900.

How do I retrieve my email when away from home?

• Click on this link.

What are the advantages of Gosfield North Communications’ Internet service?

• Click on this link.

I would like to view my telephone bill online

• Click on link and follow the instructions.

I’m planning to dig up my yard

• Please contact ON1CALL link for locates of utility services.

What are the benefits of being a member of the co-operative?

• Please click on this link.

If you are still having trouble please call the office at 519-839-4734.